Salesforce chief executive Marc Benioff pushed back hard on the idea that AI agents will hollow out the enterprise software business he built, calling talk of a "SaaSpocalypse" nonsense after the company posted one of its strongest quarters in years. "It's time for it to stop," Benioff said of the narrative that AI would eliminate software seats and destroy pricing power.
Salesforce reported second-quarter revenue of $11.35 billion, up 11% year over year, with net new annual order value growing at its fastest pace in four years and customer attrition near historic lows. Full-year fiscal 2027 revenue guidance was raised to a range of $46.1 billion to $46.4 billion.
The company's Agentforce product, which sells AI agents that handle customer service, sales and other workflows, crossed $1.5 billion in annualized recurring revenue, up 240% from a year earlier. Anthropic chief executive Dario Amodei, whose company's models power parts of Agentforce, described the partnership as "bigger than the sum of its parts" in comments alongside Benioff.
The results offer an early rebuttal to a debate that has unsettled software investors for much of the year: whether AI agents ultimately expand the market for enterprise software or cannibalize the licensing model that has powered it for two decades.
